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Returns & Exchanges

Returns

We hope that you LOVE your order when you receive, but we understand, sometimes things look better ON the rack.

If you are not happy with your order for any reason, just return your item within 14 days of original purchase date.  To start your return, email us at sales@jessykate.org.

You may either choose your carrier of choice or request a return shipping label.

If using our prepaid label, please attach the shipping label to your package and drop off at your nearest USPS location. After receiving your return, we will inspect the item(s) for any sign of wear or use, and issue any refunds to the form(s) of payment used on the order being returned. If an item is not found to be in returnable condition, we will reach out to you with your options. All returns are processed within 7-10 business days of receiving them. Any shipping charges on your original order are non refundable. All returns using our prepaid label will be assessed a $6.95 handling fee. Exchanges will NOT be assessed a handling fee. You will receive an email confirmation after your return has been processed.

It may take your bank 5-10 business days to receive the refund.

SALE ITEMS ARE FINAL SALE. NO EXCEPTIONS WILL BE MADE.

Send returns to:

JessyKate

190 Golden Lane

Sutherlin, VA 24595

 

  • International Orders: Please mail using the carrier of your choice at your own expense.  Exchanges not available.

Defective Item

If you receive an item that is defective or receive the wrong item, please contact us within 3 days of delivery.  Email a picture of the defect with our attached tag to jessykateboutique@gmail.com. 

Exchanges

Love an item, but not the fit?

Contact us!

Customer is responsible for the return shipping on the item.

Once we receive your item, we will mail out your new exchange.  We offer  exchanges for any unworn, tags on and unaltered items exchanged within 14 days of the original purchase date.

Allow up to 2-3 business days for your exchange to be processed once we receive your item.

We will cover the shipping cost to mail the exchange to you for first exchange on your order.  If the item(s) is not in stock, we will issue you a refund - minus the shipping costs.

Exchanges not offered on SALE ITEMS or international orders.

 

*To ensure that the item you want is still in stock, please email us as soon as possible!  We cannot guarantee exchanges.*