$5 U.S. Shipping ~ Free U.S. Shipping orders over $100

Returns & Exchanges

Returns

If you are not happy with your order for any reason, you have 20 DAYS from the date the order was placed to initiate a return, this includes damaged or the wrong items. 

SALE ITEMS ARE FINAL SALE. NO EXCEPTIONS WILL BE MADE.  This includes final sale items from summer sales, or Black Friday sales. Sometimes marked with letters before the name (like SS).  BOGO sales are FINAL SALES.

Original shipping charges will not be refunded.  We do not offer price adjustments for past sales. 

 Please email us to let us know you'd like to make a return sales@jessykate.org.

Then choose your carrier of choice. Customer is responsible for return shipping.  After receiving your return, we will inspect the item(s) for any sign of wear or use, and issue any refunds to the form(s) of payment used on the order being returned. If an item is not found to be in returnable condition, we will reach out to you with your options. You will be responsible for the re-shipping fee. If you choose not to receive the item back, it will be donated with no refund granted.

 

  • Clothing must be in like-new condition with original tags still attached. Items are ineligible for returns if they have been:                                                                            

a. Washed. | We are not responsible for any item(s) that have been damaged due to washing. We suggest following the wash instructions on the inside tag. Since we can not verify how the item was washed, washed items are considered final sale.
b. Worn for more than the purposes of trying on the clothing.
c. Stained or soiled from food, makeup, deodorant, animals, animal hair, etc.
d. Altered such as hemming, additions for modesty, fitting, etc.
e. Otherwise damaged within the possession of the customer.

FREE GIFTS included with your order are NOT refundable or exchangeable.

 

All returns are processed within 7-10 business days of receiving them. Any shipping charges on your original order are non refundable. You will receive an email confirmation after your return has been processed.

It may take your bank 5-10 business days to receive the refund.

 

Send returns to:

JessyKate

190 Golden Lane

Sutherlin, VA 24595

 

  • International Orders: Please mail using the carrier of your choice at your own expense.

Gift with Purchase

If you added a gift with purchase to your cart, the free item must be returned in order to receive a full refund.  If you choose to keep the free item, the amount of the item will be deducted from your refund.  The free item can not be returned on it's own for cash value or exchanged. 

Defective Item

If you receive an item that is defective or receive the wrong item, please contact us within 3 days of delivery.  Email a picture of the defect with our attached tag to jessykateboutique@gmail.com. 

Exchanges

If you would like to exchange for another size, please email us at jessykateboutique@gmail.com.  Customer is responsible for shipping the return item.  Once we receive it, we will send out the new item you are exchanging for.